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McDonald s Corp., the world s largest restaurant chain, is testing the use of remote call centers to handle drive- stanley thermos thru orders in an effort to improve service.Company officials said the idea, being tested at a small number of restaurants in the Pacific Northwest, is aimed at reducing the number of mistakes at the drive-thru window. If you re in L.A. and you hear a person ... with a North Dakota accent taking your order, you ll know what we re up to, McDonald s Chief Executive Officer Jim Skinner said during a presentation to analysts Thursday in New York. CBS News Radio Correspondent Lou Miliano reports the strategy is based on the theory that mistakes come from the order-taker, not the cook line. Sending orders directly to a call center and back to the grill could also allow McDonald s employees to focus on delivering better customer service, the company said. You have a professional order taker with strong communications skills whose job is to do nothing but take down orders, said M stanley kubek atthew Paull, the chief financ stanley cup ial officer. Paull said a heavy percentage of complaints the company receives are from drive-thru customers who got the wrong order. Even if 95 percent of the time it is right, those 5 percent are very upset with us, he said.McDonald s spokeswoman Anna Rozenich said Friday it was too early to say whether the outsourcing strategy would be implemented systemwide.McDonald s shares closed down 16 cents to $32.59 in tradin Kvcq Secret Service: Uniformed agent hit by car near White House
The heads of the Senate judiciary committee are writing a letter to Donald Trump Jr. Thursday requesting that he testify before the committee, Chairman Chuck Grassley told CNN.Grassley, R-Iowa, previewed his intentions Wednesday when he told reporters t salomon winterschuhe hat he wanted former Trump campaign chairman Paul Manafort to testify before the committee as early as next week, following revelations related to Trump Jr. s email exchange with a Russian lawyer regarding potentially damaging information against Hillary Clinton.Grassley nike af s comments also come after the top Democrat on the committee, California Sen. Dianne Feinstein told CNN Thursday she wanted Trump Jr. to go before the committee as early as next week.Trump Jr. on Tuesday morning posted a series of emails between himself and Rob Goldstone, a music publicist who contacted Trump Jr. and told him about an opportunity to receive potentially damaging information about Clinton as part of a Russian government effort to help his father s campaign. That email led to the June 9, 2016 meeting, at which Trump Jr. later said no meaningful information was provided.On Tuesday, Trump Jr. told Fox News Sean Hannity: In retrospect, I probabl salomon supercross y would have done things a little differently, but added that the meeting came before Russian involvement becoming a major story during the campaign season. |
